Information on shipping methods and costs are specified at the time of purchase.
All orders shipped in Italy are delivered by DHL and are delivered from Monday to Friday at the following times: from 9.00 am to 5.30 pm.
Once the articles have been sent, it is no longer possible to change the destination address.
The shipping cost will be displayed during the purchase process below the price of the product or products purchased in the order.
Based on the destination selected, the price of the item shown will be VAT included for all EU countries.
If you select a destination that has not been cleared through customs (DDU), the price of the product indicated does not include the taxes and customs duties that will be charged to the customer. DDP shipping is provided for countries belonging to the European Union; for all other countries the shipment will be DDU.
The Russian customs will require import duties based on the total value of goods imported by a single customer within a month, even if purchased in separate orders and in different online stores.
Orders are processed from Monday to Friday from 9.30 am to 6.30 pm.
Orders are shipped within 1 working day following.
Upon delivery of the package, customers are asked to inspect it carefully before confirming the delivery of the order with their signature. The goods become the property of the customer with the signing. The following cases can occur:
- if the package appears to have been tampered with at the time of delivery, customers are advised to sign the delivery with reserve or to refuse it:
- if the Customer refuses the delivery of the shipment or requests the return to the sender, any forwarding expenses eventually charged to itstoreit.com will be deducted from any refund due to the Customer;
if it is not possible to deliver the shipment to the address provided by the Customer in the commercial contract the package could be returned to the sender.
All the return costs will be charged to the Customer and will be deducted from any refund due to the Customer.
Once the order has been processed, the shipping times are as follows:
Italy and islands: 1-3 working days
Europe, outside the EU and Rest of the world: 4-5 working days
Russia: 7 working days
The times indicated refer to shipments to major cities.
The Customer is requested to provide a valid address to which the goods will be delivered during delivery times.
Any delivery delays must be promptly reported to our Customer Service.